Enbaya PrePaid Meters


Arrears Collection FAQ

No. All we need is an email from the Customer registered email address requesting the the arrears is cleared.

Yes. In accordance with the National Credit Act [No. 34 of 2005] a consumer must be able to settle any amount in full resulting from a loan or a debit.

Yes. We charge a service fee for collection of arrears amounts. The arrears amount and the service fee must be disclosed to the tenant before enabling the service.

Yes. A customer can define a payment plan in agreement with a consumer in order to collect in outstanding payments. A payment plan can be any percentage of future payments. This will result in the agreed percentage being deducted from the top-up amount before a utility credit token is generated.

In order to legally collect arrears through the meter account, customers must do with the consent of the consumer.