No. All we need is an email from the Customer registered email address requesting the the arrears is cleared.

Yes. In accordance with the National Credit Act [No. 34 of 2005] a consumer must be able to settle any amount in full resulting from a loan or a debit.

Yes. We charge a service fee for collection of arrears amounts. The arrears amount and the service fee must be disclosed to the tenant before enabling the service.

Yes. A customer can define a payment plan in agreement with a consumer in order to collect in outstanding payments. A payment plan can be any percentage of future payments. This will result in the agreed percentage being deducted from the top-up amount before a utility credit token is generated.

In order to legally collect arrears through the meter account, customers must do with the consent of the consumer.