We can only send statements going three months back. Any archived statements before that would be at a cost of R30 per statement. We do sometimes experience delivery problems as the statements are sent out in bulk through our Google Drive. As a result, the receiving mailbox will pick it up as spam, and automatically sends the mail to trash or junk mail, or your security settings are set to decline bulk deliveries. It is recommended that you add our email addresses to your whitelist to ensure that you receive our statements and important emails. As an alternative, statements can be pulled from Aurora our utility online management system at PrepaidMeters.net by the registered landlord or representative.