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Prepaid Sub-Meters and Vending (STS & AMI)
Prepaid Electricity, Prepaid Water and Vending Solutions.
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These are the standard terms and conditions applicable to all transactions with us. They apply to both self-managed meters as well as outsourced managed meters, but different terms may apply depending on which option you have taken.
We have taken care to use plain language in these terms and conditions. But if you feel that you need additional information or some assistance, please do not hesitate to contact us at 087 5500 870.
All of the clauses are very important, but you must take extra care to make sure that you understand clause ‎16, because it sets out the limitations on your ability to bring claims against us.
1. About these terms and conditions
1.1 These terms and conditions apply to the sale of our products and the services which we provide to you. The following terms and conditions may also apply:
  • 1.1.1 The terms relating to the use of the website; and
  • 1.1.2 Our privacy policy which regulates how we will process your personal information; and
  • 1.1.3 Any other instructions for use or warnings included in the documentation provided to you during the purchasing and registration of the meter.
1.2 These documents are the "contract" between you and Please make sure that you understand all of the terms and conditions, because by buying from us or using our website you are agreeing to them.
1.3 These terms and conditions may change from time to time. You cannot assume that they will be the same and must re-read them regularly if you are a repeat customer.
1.4 Our transaction with you will be governed by South African law and will be enforced in our courts. We are situated in Johannesburg, and accordingly those courts will have jurisdiction over any disputes arising from our transaction with you. By transacting with us you agree to their jurisdiction. We will be able to choose to institute action in any other court which is entitled to hear the matter.
1.5 Accepting late payment, or not taking steps against you for the breach of these terms and conditions is not a waiver of our right to take steps.
1.6 The provisions of these terms and conditions are severable from each other. If any of these terms are declared invalid for any reason, the rest of the terms will remain valid.
1.7 Our transaction with you is governed by these terms and conditions and no other undertakings or representations relating to the product will be binding.
2. Make sure of specifications and availability before you buy
Side note: If you need assistance always call our sales representatives to clarify any questions you may have before buying the product. This is where you can contact them: 087 5500 870.
2.1 We sell an extensive range of products. This means that it is not always practical to publish detailed specifications of all our products. All images, descriptions, specifications and advertising on our site are provided for the sole purpose of giving you an approximate description of the goods. Full detailed specifications are available from us on request.
2.2 Please note that the images are not always an accurate representation of the product and the product may vary in appearance from the image on the website. Images may also include accessories and additional items which may or may not be included in the packaged box. You must not rely on images as they are limited representation of the product.
2.3 We do not accept liability for errors or omissions in the content of the website. This means that we will not be liable if you suffer any loss of any nature due to the inaccuracy of the website. Such loss could include consequential loss, data loss, lost revenues and lost profit. Also take note of the terms of use for our website.
2.4 All products and services are subject to availability and we are entitled to stop selling them at any time. If we do not supply the products for any reason, you will not be charged and we will refund any money already paid. We, however, will not be responsible for compensating you for any other losses, of any nature whatsoever (including consequential losses), which you may suffer if we do not supply the goods.
Warning! All meters sold on the website and through our company are sub-meters. These do not replace any MUNICIPAL meters. Replacing a municipal meter with a sub-meter is illegal. To get a municipal meter you need to apply at your local municipality.
3. A summary of your financial responsibilities
3.1 All meters have to be paid in full before Registration and Delivery process commences.
3.2 All prices for the meters are available on the website. All transactions will be processed in South African Rands (ZAR) unless stated otherwise in writing.
3.3 Although we will use our best efforts to ensure that the prices reflected on our website are accurate and current, because of the nature of the goods, and due to the fact that some goods are imported and therefore are subject to exchange rates, prices can fluctuate and are subject to change without notice. In the event that the price is more than the price reflected on the website, in respect of any goods, we will advise you, by e-mail, prior to delivery, thus giving you the opportunity to accept or reject any higher price.
3.4 You are liable for the delivery costs which will be communicated to you during the ordering process. Please ensure that you have provided the correct delivery details as you will be held liable for any additional delivery costs.
3.5 The vending service fees depend on whether you have opted for self-management vending or outsourced managed meters:
3.5.1 All meters on the self-management vending method carry a monthly fee per meter per month for unlimited amounts of credits and tokens. This service fee is paid via debit order monthly (for a quantity of 5 meters or higher) otherwise quarterly or bi-annually in advance.
3.5.2 Outsourced managed meters are subject to a basic service fee or a percentage of gross revenue collected, whichever is greater. The basic fee per meter per month will be charged even if the meter did not vend in that month.
3.6 The installation of the meter is not included in the price. You must book and pay for installations separately. See section ‎9.
3.7 If you ever disconnect the meter from the vending system completely (see section ‎13) and you want to reconnect it again you will be charged R150 (including VAT).
3.8 If any debit order is not deducted due to a lack of funds, you are liable for any costs involved in collecting the amount(s) due including any penalty fees levied by the bank.
3.9 If you fail to pay the service fee for any reason the meter will be disabled (see section ‎14). This means that no new tokens will be generated until you have settled your account.
4. Payment methods
4.1 Payment can be made via credit card, EFT (commonly known as Internet Transfer or Wire Transfer) or direct deposits into our bank account. Banking details are provided when the order is processed. If you do not receive this for whatever reason please e-mail accounts AT
4.2 For EFT payments and direct deposits, orders shall only be processed upon actual receipt of payment. Please e-mail proof of payment to accounts AT or fax us on 086 578 1851, this will help us process your order in a timely manner.
4.3 We do not accept cheques or cash, however:
4.3.1 Should a cash deposit occur for any reason, the banking cash deposit fees will be charged to you.
4.3.2 Should cheque deposit occur for any reason, the order will be processed only when the cheque has cleared in our bank account. In South Africa this may take 10 working days while international transfers may take up to 3 weeks.
4.4 Due to unfortunate high rates of credit card theft and illegal transactions worldwide, banks in South Africa need to confirm any purchase over R5,000 transacted on a credit card to ensure that the purchase is legitimate and legal. Depending on the bank this may take several days to a week which in turn may lead to a delay in the release of the order.
Side note: Virtual Card Services process all credit card transactions on and All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCS internet servers are protected by firewalls and intrusion detection systems. Enbaya does not have access to credit details. VCS continually reviews and enhances its security in line with technological changes.
5. Cancellation of orders and return of unused products
5.1 You can cancel online orders within 7 days after the transaction was concluded or the product was delivered provided that the product remains in its unopened packaging.
In these cases you will be held liable for the following:
  • 5.1.1 the cost of returning the product to us; and
  • 5.1.2 if payment has been received and registration has commenced, a 17% handling and administrative fee for the services rendered will be deducted from your refund.
5.2 If you have received an offline pro-forma invoice and/or quotation and have paid for this order, the order is non-refundable.
5.3 You must address all returns to: PREPAIDMETERS.CO.ZA (Enbaya PrePaid Meters CC) PostNet Northcliff, Suite 121, Private Bag X17, Weltervreden Park, 1715 Johannesburg, South Africa.
5.4 Please note that you will be liable for the payment of installers if you cancel after their first site visit. See section ‎9 for all the arrangements relating to the installation of the meter.
6. Registering your meter
Important! Your meter must be registered before it can be delivered. You can shorten the time it takes to register the meter by sending us immediately after the completion of the online registration form the following:
1. a copy of your South African ID, 2. last month’s electricity and/or water bill for the property and 3. your signed revenue collection document.
6.1 Registration completion will be confirmed via e-mail.
6.2 Registrations are not completed over weekends or public holidays. Please make sure that your registration is completed at least 76 working hours in advance of your planned installation to allow us enough time to deliver the product after registration is completed.
7. Delivery
Important! Please make sure that you give us the correct delivery address. If you do not, you will be charged for the second delivery. Keep in mind that delivery may take longer depending on your location. If you live in a remote area, but require speedy delivery you should consider specifying a delivery address in a less remote location. You can change your delivery address if the meters have not left already.
7.1 Once an order has been placed and payment received, your order shall remain pending until stock availability has been confirmed and registration is completed. See section 6 for more information on registration. If the item is in stock, you may expect to receive your order within +/-48 to 76 working hours after registration is completed.
7.2 The following circumstances may lead to a delay in the delivery despite our best efforts:
  • 7.2.1 If you have not registered the meter or your registration is not complete.
  • 7.2.2 If the product is out of stock, in which case we will inform you of the expected date of arrival of the new stock.
  • 7.2.3 All orders placed on weekends and public holidays shall only be processed for registration and invoicing on the following working day. Please allow 3 to 5 working days for delivery after registration completion.
  • 7.2.4 During the period of Easter Holidays and December Holidays deliveries may take longer due to reduced staff at suppliers around these periods. In such times the orders may arrive within one week after registration completion.
  • 7.2.5 Quantity and bulk orders may take 2 to 8 weeks for delivery depending on quantity order and stock availability. Should we have partial quantity at hand, then your order will be delivered to you in parts according to available quantities. We will however communicate with you telephonically and/or via email.
8. You are liable for damage or loss of goods in transit
Note that the risk of damage or destruction of the product will pass to you once the products have left our premises. This means that we are not liable for loss of or damage to the products in transit.
9. The installation of the meter
Important! Bookings for the installation of your meter can only be made upon completion of the registration process. Meters cannot be installed before they are registered, because they will not be able to vend tokens before they are on our system.
9.1 The installation of the meter is not included in the price.
9.2 Installations are either done by our in-house installation team or by outsourced contractors. You must book and pay for installations in advance. If you have trouble with the process of booking the installation please contact the sales department on 087 5500 870 or email SALES AT
9.3 You can purchase a Service and Maintenance Contract which will entitle you to free replacement meters and better call out fees. If you want to enter into such a contract, please contact our accounts department or write to accounts AT
9.4 If you do not make use of our approved installers you must ensure that the electrician you appoint to install the meter/s is certified and qualified to install prepaid sub-meters. For more information the Electrical Contractors Association of South Africa can be consulted ( If the electrician is not a certified electrician and the product is damaged you will not be able to rely on the warranty.
Important! Though it might be tempting and cheap, please do not make use of installers that have not installed prepaid sub-meters before and/or are not certified electricians. It is your responsibility to check that they are.
9.5 It is your responsibility to ensure that the installers can access the premises and that the premises are ready for the meter to be installed. If changes must be made to the electrical setup before the meter can be installed you can request a quote from us for the necessary work. This includes but is not limited to: ensuring that the wiring is correct and up to standard, your distribution boards are installed correctly, you have piping suitable to install a water meter and other related requirements that may be necessary.
9.6 If the installer cannot access the premises you will be charged additional fees for every time the installer has to return plus every hour the installer has to wait to access the premises.
9.7 The following applies to the time at which installations are completed:
  • 9.7.1 Electrical and plumbing meter installations are prohibited after 17:00 for safety reasons. All electricity and water meters installation must be completed in daylight. Installations that cannot be completed in daylight for whatever reason must be booked for the next available day.
  • 9.7.2 Weekend installations are only provided in Gauteng and at our sole discretion, and only with prior arrangements and according to installers availability.
  • 9.7.3 Weekend installations are subject to an additional charge of 15% of the total installation quotation, must be completed before 17:00 and in daylight.
  • 9.8 You and the installer must sign the installation completion form. Please make sure that the meter works before you sign the form. If anyone apart from you signs the completion form, this will be equivalent to you signing it. In other words, you will not be able to rely on the fact that someone else signed the form if meter does not work.
9.9 There will be no free callouts to an installer once the meter/s are installed and the installation completion form is signed-off. This means that if you need a callout after the meter was installed and signed-off you need to pay a callout fee. This term is not applicable if you have an active Service and Maintenance Contract.
9.10 If you want to cancel an installation, please keep the following in mind:
  • 9.10.1 Once you booked the installation, you can cancel the installation for any reason up 2 working days before the installation was scheduled.
  • 9.10.2 If you cancel your installation booking you will be liable for the following cancellation penalties: 2 working days before installation booking the penalty is 50% of the installation cost, a day before the installation the penalty is 70% of the installation cost and if you cancel on the day of the installation the penalty is 100% of the installation cost meaning that there will be no refund whatsoever if you cancel on the same day.
9.10.3 If you cancel after the first site visit you will be liable for:
  • A standard callout fee per every hour spent on customer site and no less than one standard callout fee per site visit.
9.10.4 We try to ensure that the electricians who do the installation are certified and qualified to do the work. However, we cannot be held liable for any loss arising from the electrical installation work. This includes but is not limited to any damage to property and/or damage to the meter and loss of income and any other consequential loss that may arise from incorrect installation.
9.11 For Site Inspection: Site Inspections are charged in separate quotations and will only be credited from the installation invoice. Should you not purchase installation Site Inspection is non-refundable.
10. Enabling your meter
10.1 Meters will be enabled on the vending system automatically once registration is completed. At this point you will become liable for the monthly service fee. If you are not going to install and use the meter immediately after registration you should request that the meter is disabled to avoid being charged any fees by us.
10.2 If you have chosen outsourced meter management the applicable forms must be signed before payment of the revenue collected can be paid out to you. This means that if a tenant deposits funds into our meter control account, we will only be able to make payments to you once the correct forms have been completed and signed.
11. Purchasing prepaid electricity
Important! Once your meter is registered you should receive the Owner/Manager Manual and the Tenant Manual via e-mail. If you have not received the e-mail, please e-mail support AT If you have chosen the Outsourced Managed vending method you will also receive the PocketMedia instruction manual in with the meter. Please make sure that this instruction manual is given to the user.
11.1 We offer users of prepaid meters the option to purchase electricity via and various other retail outlets as published from time to time. This service is enabled only for meters that are registered as Outsource Managed meters with our vending system. Buying electricity via and the retail channel is subject to any credit limitations or payment ceilings imposed by the user’s bank, and by the limits of the user’s prepaid meter.
11.2 Once electricity is purchased the transaction cannot be reversed and we cannot refund the user for electricity bought in error or in excess of the user’s needs.
11.3 does not determine the price payable for a unit. The price payable for a unit of electricity or water is determined by the Municipality or Service Provider of electricity or water and inclusive of all the particular utility charges. This includes, but is not limited to, DSM (demand site management) and utility levies (such as the electricity and water levies). This depends on the municipality in which the meter is situated. If you are in a sectional title scheme your tariffs may be determined by your body corporate and/or your managing agent.
11.4 EFT payments will only reflect as available credit to the meter once the funds have been cleared by the user’s bank. This means that electricity bought via EFT is not immediately available and may take 48 to 76 hours if the originating payment is not from ABSA.
11.5 Any payments (cash, EFT or otherwise) made into the ABSA cash payment account (922 509 3170) will carry a fee of 10%. This fee will also be charged on any payments that may be done in error.
Important! Do not use this account for any reason other than Electricity and Water payments to generate prepaid tokens for these utilities.
11.6 Please ensure that in all transactions for prepaid electricity, where requested, you insert the correct meter number. Deposits, EFTs, and SMS vouchers that do not reflect the correct meter number cannot be allocated and will not reflect on the meter account.
11.7 Deposits, EFTs and SMS vouchers allocated to a VALID but wrong meter account cannot be rectified or refunded. This means you (or the meter user) cannot get your money back and the transaction cannot be reversed (it is the same as loading a prepaid voucher on the wrong cell number).
11.8 The vending services are dependent on banks, credit card merchant services and retail outlets which means that delays are not always in our control. If you encounter problems please contact our support line immediately at 087 5500 870. They operated from 08h00 to 22h00 Monday to Sunday. But support voice messages are monitored and returned in approximate 2 hour cycles on Religious Public Holidays.
12. Payments to meter owner (outsourced management)
12.1 The cycle for collections made from all vending channels runs from the 26th to the 25th of every month.
12.2 Meter owners will be paid on the last working day of each month through the Netcash payment system. Your statement will reflect a payment made by ‘Netcash PPM Electricity’.
13. Disconnecting and reconnecting meters
Important! You can disconnect your meter from the vending system which means we will stop charging you the monthly service fee. No meter/s will be disconnected without proper and satisfactory identification of the registered meter owner sent to the correct email address. If you fail to follow these instructions you will continue to be liable for the monthly fee.
13.1 If you want to disconnect your meter from the vending system you must write to: support AT You need to include all your identifying details used on initial registration and the meter number which you wish to disconnect.
13.2 If you want to reconnect the meter to the vending system you will have to re-register the meter. Reconnection costs are R150 per meter inclusive of VAT at time of writing.
Important! If you plan to start using the meter again soon you should consider just disabling it. This is discussed in the next section (section ‎14). There will be no refund on service fees already charged per meter per month for self-managed meters. Take the above into consideration together with the R150 fee per meter for reconnection and re-registration of your meter onto the system before you requesting disconnection.
14. Disabling and enabling vending
Disabling vending is different to disconnecting your meter from the vending system. When you disable vending the meter is still registered on the system, but the system meter will not create new tokens until you enable vending again. The most important difference is that we will continue to charge you the monthly service fee.
14.1 You can disable or enable vending free of charge by sending a request to support AT You need to include all your identifying details used on initial registration and the meter number which you wish to disable.
14.2 If your meter is an STS (prepaid) meter or working in STS (prepaid) mode; the meter will continue to work until the last generated token of electricity or water is consumed, but the system will not allow any further tokens to generated.
15. Emergency tokens for self-managed meter users
15.1 Should a meter user be left without electricity or water and the meter user cannot contact the person responsible for issuing vouchers, we reserve the right to issue an Emergency token under the following process and conditions:
  • 15.1.1 We will try to get a hold of the person responsible for issuing the vouchers and get permission to issue an Emergency token.
  • 15.1.2 Should we not be able to get a hold of the responsible person we shall issue a token and place that exact amount in arrears on the meter account. This means that the next time the user purchases a token the arrears amount will to cover this token amount before any new electricity or water is vended. The arrears ensure recovery of the Emergency token amount on the next purchase.
  • Once a token is issued the landlord will be notified of this.
15.1.3 No Emergency tokens can be issued on meters that are Disconnected or Disabled from vending.
Important! From time to time meter users contact us to get tokens because the meter is on the self-managed vending method and they are unable to contact the meter owner, meter manager or landlord whichever the case may be. If this happens regularly, please consider switching to the outsource managed vending method.
16. Our 12 month manufacturing warranty for faulty meters
16.1 If your meter becomes faulty as a result of manufacturing defect within the first 12 months after it was delivered, you are entitled to return the meter. You must follow the procedure set out in this section.
16.2 Please contact technical support on 087 5500 870. The following steps will be taken to determine the problem:
  • 16.2.1 a support agent will try and resolve the problem;
  • 16.2.2 if they cannot resolve the problem a visit from one of our installers will be arranged;
  • 16.2.3 if the meter is out of reach for our installer network then you will need to get an electrician and/or plumber out to establish what the problem is.
16.3 If the fault is not a manufacturing defect you shall be liable to pay for the callout and any repairs / fixing / work that needed to be done to resolve the problem.
16.4 If you are subscribed to a Service and Maintenance Agreement then any callout will fall under the service and maintenance rules.
16.5 Important! If you elect to use an electrician which is not approved by us, you must ensure that the electrician is certified and qualified to install prepaid sub-meters. If the electrician is not certified we will not replace the meter if it is faulty for any reason. In other words, this warranty will not apply (it will be void).
16.6 You must return the faulty meter at delivery of the new meter. If you do not return the faulty meter we will have to charge you for the new meter.
17. Exclusion of our liability
17.1 Important! These terms are very important as they limit your ability to bring a claim against us should something go wrong.
17.2 If you are an individual or a juristic person with an annual turnover or asset value of under R2 million you are protected by the Consumer Protection Act 68 of 2008 (the CPA). It is not our intention to limit your rights in any way.
17.3 Similarly, we do not intend to limit any claim which you might have under section 61 of the Act. We do exclude all other liability.
17.4 To the extent permitted in law, Enbaya Prepaid Meters CC and its employees and agents do not accept any responsibility for any damages caused by any means howsoever to any person or property upon the delivery, removal, return, installation of meters or for any other reason whatsoever. We do not accept responsibility for time or earnings lost or for any other consequential damages. Specifically, but without limiting the general nature of this clause, we do not accept any liability in the following cases:
  • 17.4.1 We do not accept any liability for any harm caused by the incorrect installation of any meter. See clause ‎9 for the clauses relating to installation.
  • 17.4.2 We do not accept any form of liability, loss, damage or any other liability due to the use of products under conditions not intended by the manufacturer. This includes (but is not limited to):
  • using a prepaid meter on higher amperage than specified;
  • exposing a meter to the elements of nature; and
  • running hot water through a prepaid water meter.
  • 17.4.3 We do not accept liability of any form from anyone, may that be the user of the meter, the landlord, body corporate, managing agent or municipality, if our meters are fraudulently and illegally used as primary municipal meters. You hereby agree to indemnify us against such claims. Should we find out that this has occurred we retain all our rights in law to claim damaged from the perpetrators, including but not limited to a claim for damages against you or reporting such to the relevant authorities.
  • 17.4.4 Though we update nationwide tariffs as these are published in the media it is the ultimate responsibility of the landlord to ensure that the municipal bill which they receive on a monthly basis matches to their sub-metering collections and to inform us of any changes in the tariff. Because we are not privy to the billing information of the Municipality we cannot be held responsible for discrepancies of this nature. We will however make every effort to assist and promptly address any discrepancies which may arise over time between the municipal tariffs and the sub-metering tariffs and charges when such are brought to our attention.
  • 17.4.5 We do not accept any form of liability for any form of loss or damage resulting from the failure of a third party supplier to render services such as (but not limited to): interruptions in power supply, cellular network interruptions, municipal water supply interruptions, etc.
  • 17.4.6 We do not accept any form of liability for any loss suffered by the customer or meter user as a result of the termination of vending services due to non-payment by you (see clause ‎3.8). You hereby indemnify us against any claims resulting from the disabling of the meter as a result of non-payment.
  • 17.4.7 Deposits, EFTs and SMS vouchers allocated to a VALID but wrong meter account cannot be rectified or refunded. This means you (or the meter user) cannot get your money back and the transaction cannot be reversed (it is the same as loading a prepaid voucher on the wrong cell number).
17.5 We are not responsible for complaints or claims made by users or tenants in relation to vending tokens, loading credits or the operation of the meter. If we receive complaints or claims we will direct the user or tenant to you. You undertake to assume responsibility for such complaints or claims and agree to indemnify us against any loss which we may suffer in connection with the complaint or claim.
17.6 We cannot guarantee that will always be functional or that it is up to date at all times. This means that we will not be liable if you suffer any loss of any nature due to any down time or inaccuracies. This includes any lost revenue or profit, any data loss or any other forms of consequential loss.
17.7 By using services for vending or any other services provided from time to time to you (landlords, meter owners and/or meter managers) understand that you are fully responsible to report on such meters to tenants and/or meter users, issue invoices and manage the meters lawfully including but not limited to providing new electricity bills if rates are changed.
17.8 If you intend to use, cause the meter to be used or resell the meter in another country (ie other than South Africa) you must make sure that sub-metering and prepayment is permitted. You hereby indemnify us against any claims or other loss which may arise if you cause us to sell a meter in a country in which sub-metering is prohibited.
18. STS Association Membership and key changes
Side note: We are a Licensee Member of the STS Association. In this regard we comply with any requests for key changes according to the STS code of conduct. One of the reasons for this is to improve the security of prepayment transactions and to prevent fraud.
Here is some information about the STS:
"The Standard Transfer Specification (STS) has become recognised as the only globally accepted open standard for prepayment systems, ensuring inter-operability between system components from different manufacturers of prepayment systems. The application of the technology is licensed through the STS Association, thus ensuring that the appropriate encryption key management practices are applied to protect he security of the prepayment transactions of utilities operating STS systems.
It has become established as a worldwide standard for the transfer of electricity prepayment token..."
For more information go to:
18.1 We will not key change any meters that have NOT been registered and vending on our vending system for at least 1 (one) month.
18.2 We do not sell any prepaid meters for any purpose other than for the purpose of vending utilities on our vending system.
18.3 Purchases made for purposes of vending on any other system are considered fraudulent purchases and will not be refunded and the meters will not be key-changed.
18.4 For customers that have purchased and are vending on Enbaya vending system and wish to change vendors, key changes will be provided under the following conditions:
  • 18.4.1 Customer account is fully settled.
  • 18.4.2 A formal written request is received by the rightful registered meter owner.
  • 18.4.3 The key change request MUST be to a sub-metering STS Association Licensee with valid membership and that has and operates under its’ own SGC (Supplier Group Code).
18.5 Bypassing any of the above requirements goes against the STS Association guidelines and code of conduct. In such cases we reserve the right to take action for remedies against you involved to the full extent of the STS Code of Conduct and permitted in law.